DISPATCHING ORDERS
We dispatch orders 6 days a week (Monday – Saturday).
SHIPPING
Netherlands: The delivery time can take up to 5 working days.
REST OF EUROPE:The delivery time can take up to 14 working days.
Please note, shipping times may vary due to other factors outside of our control.
RETURNS
As a small independent business, we do not accept returns on items that have been worn or have flaws or stains not mentioned in our description. Please read the measurement description carefully to ensure an optimal fit.
However, if significant damage or wear is present and was not mentioned in the description, we are happy to discuss your return. Returns must be made within 14 days of purchase with the original invoice.
Email: eleventh.eu@gmail.com
Buyer must front the return postage. We recommend you use a tracked delivery service as we can’t be held responsible for items that go missing being returned to us.
REFUNDS
Once your return is received and accepted we will contact you notifying that we have received and inspected your returned item.
When approved your refund will be processed within two working days depending on your payment option.